Citizen Card: How to do it?

Step by step to obtain the Citizen Card: everything you need to know!

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O Citizen Card is a document provided by the Caixa Econômica Federal bank, created to facilitate the withdrawal of government social benefits. 

The request process is simple and can be done in just a few steps. 

Let's take a look at how you can apply for your Citizen Card.

What is the Citizen Card?

Cartão Cidadão
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You know that cool card that came from the partnership between the Federal Government and Caixa Econômica Federal? 

So, the Citizen Card came to simplify the lives of formal workers when it comes to checking and receiving social and labor benefits.

In practice, if you are in the footsteps of CLT regime (Consolidation of Labor Laws), you can take advantage of the Citizen Card. 

With it, it is possible to make withdrawals at various payment points authorized by Caixa Econômica, spread throughout Brazil. It's a piece of cake, right?

What is it for?

The citizen card is a great help for those who do not have a Caixa Econômica account. 

With it, you can receive unemployment insurance, FGTS, salary bonuses and even take a break from withdrawing Auxílio Brasil.

The scheme is simple: connect! If you don't have a Caixa account, just go to a branch with your citizen card and identification document. 

Now, if you already have an account at Caixa, the benefits go directly there, without needing a citizen card.

Oh, and here's a tip: you can check the stops for each benefit on Meu INSS, Caixa Tem app, FGTS app and other top places. Stay informed!

How to request the Citizen Card?

Find out how to request the first copy of your Citizen Card easily and quickly, without complications. 

If you are already registered with Caixa Econômica and just need the card, you can go to a physical branch in person. Take your Original ID, CPF, proof of residence and NIS number

The Caixa attendant will order your card and you can choose a password right away.

But, if you prefer practicality, you can request the Citizen Card without leaving home. Just call the number 0800 726 0207, select option 5 and follow the instructions for the “Bolsa Família Card or Social Card and password”. 

Choose the “Social Card” option, provide your CPF and other personal data to confirm your identity. 

The attendant will guide you through the process, providing all the information necessary to get your card. That simple!

Is it possible to request a 2nd copy?

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Lost your card and need a duplicate? Relax, Caixa can fix this! If you still have payments to make, just request a new card. 

Now, if you have already paid off all the installments, as in the case of Unemployment Insurance, then it gets complicated, there is no point in asking for another one.

But don't worry, if your benefit is still active, just call the same number as always: 0800 726 0207. Press the 1, speak to an attendant and explain your situation. That simple!

And for you who are already a Caixa Econômica Federal customer?

If you already have a Savings or Current account at Caixa, you can request to receive your benefits directly into that account. 

This makes your life easier, as you can check your balance whenever you want and make transfers via cell phone without leaving home. Quite a convenience, right?

See also how to update Auxílio Brasil data: here! Doubts? Leave it below in the comments!

Bruna Cezario
Bruna Cezario
Digital content writer since 2019, I currently live in France, I have a degree in Administration from the University of São Paulo, passionate about travel, digital marketing and news. It is truly a pleasure to help you understand more about these subjects!